Posts about Customer service
Have you had a wow moment recently?
And they’re especially important right now.
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28 January 2023
Why customer complaints are the key to innovation
What are your customers complaining about?
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26 October 2018
The story of the stripy socks - making wow moments for your customers
Are you inundated with new autumn season catalogues in the post from clothes companies you’ve never even heard of? Or is it just me?
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24 January 2018
When you spot an opportunity you have to go for it
There are about 800,000 babies born in the UK every year and having a baby is high on the list of life-changing events.
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1 January 2018
How to defeat corporate antibody syndrome
And accelerate your progress
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13 July 2017
Successful innovators might have ‘toddler syndrome’
We don’t ask enough questions. Either because we are too busy, or we assume that our questions are not welcome or that we simply don’t have permission to ask.
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15 October 2016
Can you manufacture authenticity?
Something is afoot in financial services advertising.
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6 September 2016
For better results focus on building strong relationships
Success in any industry is all about people. Following these basic principles will help you create and keep good relationships that will positively affect your income.
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